CANCELLATION POLICIES

Classes:  Any class cancellations must be completed 12 hours before the scheduled class.  Any late cancellations will be charged in full.

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Privates:  All private and semi-private sessions require 24 hour cancellation.  Any late cancellations will be charged in full.

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REFUND POLICIES

Packages and Individual Items purchased expire ONE YEAR from the date of purchase.  Packages purchased for privates and/or classes may not be exchanged.  Refunds are not available for partially used or expired packages.

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Monthly Memberships automatically renew monthly unless we receive a request to terminate.   The classes purchased monthly expire at the end of the billing cycle, and do not roll-over.  Monthly memberships are not refunded once the month begins.  Partial refunds are not available if a member cancels the membership during the month.

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JEWELRY & ACCESSORIES

Please refrain from wearing jewelry and/or pants with zippers during class to avoid any damage to our equipment.  Dangling jewelry rips the material of equipment, which is expensive to repair and replace.  Thank you!

 

SHOE POLICY

We do not allow shoes on our equipment to avoid any damage to our equipment. 

 

CELL PHONE USE

Please turn your phone to silent before class begins to avoid disruptions during class.  Similarly, please do not accept any phone calls in the studio, particularly on your speakerphone or through your watch. 

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EQUIPMENT USE 

Your safety is our primary concern.  For your safety, we do not allow anyone to utilize our equipment without the supervision of one of our comprehensively certified instructors. You are not permitted to use the equipment unless you are in class or in a private or semi-private session.

 

CHILD SAFETY

Children are only permitted in the studio if they have an appointment with one of our instructors.  If you would like to have a pre-teen join a Pilates class, please speak with one of our instructors.  

 

PET POLICY

Pets are not permitted in the studio.